Send me a telegram:
We guarantee attempted delivery to the ship within 3 working hours (Mo-Fr 8AM-3.45PM UTC/GMT and Sa 8AM-11.00AM, UTC/GMT). Sundays and public holidays excluded.
If no full and/or accurate ship details are received from you, we will try to find them, and try to send your telegram. If we cannot reach the ship and we can show you a printout of our system to prove that we tried to reach it, no refund shall be made. If we cannot find any details of the ship to send the telegram to, no refund can be made.
Delivery to the final recipient by ship staff cannot be guaranteed by us.